EMBS Ltd © 2024
Kelly Fowler
Lead Talent Partner
Full Time
Derby, Derby
£28,000
We’re working with a well-established UK technology services provider that operates in mission-critical and secure environments. With over a decade of delivery experience, they support customers across infrastructure, networking, security and end-user services, and are now looking to grow their support team in Derby.
This is a brilliant opportunity for an IT Technician with 1–2 years’ experience who’s keen to strengthen their foundations while gaining exposure to 2nd line support, infrastructure and project work alongside experienced engineers.
You’ll be the friendly and knowledgeable first point of contact for users, delivering high-quality 1st line support while developing your technical capability in a supportive, hands-on environment.
Key responsibilities include:
Providing 1st line IT support to end users
Diagnosing and resolving issues, escalating where appropriate
Supporting Windows 10 / 11 desktop and laptop environments
User account administration and routine system checks
Desk installations and configuration changes
Logging, managing and updating tickets accurately
Supporting on-site visits and UK-wide client travel when required
Assisting senior engineers with project and infrastructure work
Maintaining documentation and identifying recurring issues
Essential:
1–2 years’ experience in a 1st line or junior 2nd line support role
Good working knowledge of Windows 10 / 11
Exposure to Windows Server
Basic networking understanding
Confident communicator with a customer-focused approach
Full UK driving licence
Eligible for SC clearance (minimum 5 years UK residency)
British national or dual British citizenship
Desirable:
Exposure to Unix / Linux
Awareness of Oracle or Docker
Salary between £26,000 - £28,000
Supportive learning environment with clear progression routes
Exposure to varied technologies and secure environments
Flexible benefits package
20 days annual leave + bank holidays (increasing with service)
Retail and lifestyle discounts
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