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Kelly Bradley
Lead Talent Partner
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Service Delivery Manager

Contract

Full Time

Location

Nottingham, Nottinghamshire, England, United Kingdom

Salary

£55,000

EMBS are working with a fast moving tech enabled Nottingham based organisation to recruit a Senior IT Service Delivery Manager. This is an exciting opportunity to join a dynamic IT team, leading the charge in IT service delivery across a large and distributed workforce.

We’re looking for a talented and experienced IT leader who can inspire, develop, and drive service excellence in a growing, fast-paced environment.

About the Role
Our client’s IT Service Delivery team is at the heart of their operations, ensuring all users both office-based and remote have seamless IT support. You’ll lead a team of Helpdesk and Field Service Engineers, overseeing everything from continuous service delivery projects to rolling out cutting-edge desktop and server technology.

Reporting directly to the Head of IT, you’ll manage third-party suppliers, drive adherence to KPIs, and play a key role in shaping the future of IT services within the business. With planned investment in technology, this role offers significant opportunity for growth and development.

Key Responsibilities

  • Lead and develop the IT Service Delivery team across two key locations.
  • Manage all local and wide area networks, hardware, desktop applications, and M365 Intune environments.
  • Deliver a robust IT support service to office and remote users, ensuring exceptional service quality.
  • Collaborate with the IT Projects team to transition new initiatives into operational service.
  • Oversee third-party supplier relationships, escalating issues where necessary.
  • Develop and implement IT policies, processes, and procedures, ensuring compliance with cybersecurity best practices.
  • Report against KPIs to drive continuous improvement and ensure service excellence.

About You
We’re looking for a true people leader with a strong technical background and a passion for service excellence. Key attributes include:

  • Proven experience in leading an IT service delivery team or function.
  • Strong technical expertise, especially in M365 Intune environments, networking, and hardware.
  • Excellent communication skills, with the ability to adapt to different audiences.
  • A calm, resilient approach under pressure, coupled with sound decision-making skills.
  • A passion for mentoring and developing team members.
  • Flexibility and the ability to collaborate effectively with senior stakeholders.
Why Join?
Our client is committed to investing in their people and technology, creating an environment where you can thrive and make a real impact. This role offers scope for development and the chance to be part of a team that values innovation, collaboration, and excellence.

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