EMBS Ltd © 2024
Kelly Bradley
Lead Talent Partner
Full Time
Manchester, Greater Manchester, England, United King
£65,000
About the Role
We’re looking for a Senior IoT Engineer to join a leading IoT solutions provider operating in the FMCG and pharmaceutical sectors. In this key role, you’ll be the go-to expert for post-implementation support, managing customer escalations and troubleshooting across a complex IoT technology landscape.
You’ll take ownership of diagnosing and resolving issues across:
Hardware, Software & IoT Connectivity
Systems Integrations
Data & Real-Time Monitoring
This role is ideal for an engineer with experience in building or supporting complex IoT systems who enjoys problem-solving and working directly with customers. You'll collaborate closely with the CTO and COO, acting as a trusted technical advisor to ensure world-class fault diagnosis and resolution.
Key Responsibilities
Serve as the lead escalation point for technical issues post-implementation.
Troubleshoot and resolve hardware, software, and IoT connectivity challenges.
Work closely with clients to identify root causes and deliver effective solutions.
Build strong relationships, ensuring a proactive approach to customer success.
Collaborate with the CTO and COO to enhance IoT support processes.
Gain exposure to cutting-edge IoT innovations, including AI & machine learning.
About the Company
With 10+ years of expertise in IoT technology, this organisation is a major player in the pharmaceutical and healthcare sectors. Their IoT devices are critical in monitoring and regulating refrigeration temperatures, ensuring the safe supply of vaccines across the UK. As they continue to expand, they are investing heavily in innovation, including AI-driven IoT solutions.
Ideal Candidate Profile
We’re looking for a strong communicator with a background in technology support, SaaS, real-time systems, or manufacturing systems. Experience in IoT, connectivity, or data-driven environments is highly desirable. Even if you're not currently in a pure IoT role, but have transferable skills, we'd love to hear from you.
What’s on Offer?
Salary: Up to £60,000
Bonus: Performance-based
Benefits: Pension, Healthcare, 25 Days Holiday
Hybrid Working: 2 days on-site in Manchester, 3 days remote
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EMBS Ltd © 2024