EMBS Ltd © 2024
Kelly Fowler
Lead Talent Partner
Full Time
London, Newbury
£70,000
Professional Services Technical Lead - MSP
Location Newbury - Hybrid
Are you a natural leader with a passion for delivering outstanding technical solutions? Love developing others and driving high-quality project outcomes? If so, this could be the next step you’ve been waiting for.
I’m supporting a well-established technology business that are looking for a Professional Services Technical Lead to oversee technical delivery across client projects while mentoring a talented team of Professional Services and Field Engineers.
This role is ideal for someone who thrives in a collaborative environment, enjoys variety, and has a genuine passion for innovation and continuous improvement.
What you’ll be doing
• Leading, mentoring and developing a team of PS and Field Engineers
• Overseeing end-to-end technical delivery across client projects
• Acting as the main technical point of contact for clients
• Troubleshooting complex technical issues and guiding the team to solutions
• Setting and monitoring KPIs to ensure service excellence
• Ensuring projects are delivered on time, within budget, and to a high standard
• Supporting strategic planning and driving continuous improvement
• Ensuring technical documentation, processes and compliance are maintained
What you’ll bring
• Experience in a technical leadership role within Professional Services (Ideally at an MSP) or IT consulting
• Strong background in delivering IT solutions within a client-facing environment
• Ability to manage resources across multiple projects
• A collaborative leadership style with a passion for developing people
• Great communication skills and the ability to explain technical concepts clearly
• A proactive, problem-solving mindset
• Ideally, relevant certifications or a related degree
Personal qualities that will help you thrive
• Friendly, professional and approachable• Passionate about emerging technology
• Naturally curious and always keen to learn
• Able to work well under pressure and stay focused
• Strong communicator, both written and verbal
• Full UK driving licence and access to your own vehicle
What’s in it for you?
• A genuine work-life balance
• A fun, supportive and collaborative team culture
• Plenty of opportunities for progression, training and development
• Competitive salary and benefits
• The chance to shape and influence a growing Professional Services function
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