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Kelly Fowler
Lead Talent Partner
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IT Support Analyst

Contract

Full Time

Location

Wolverhampton, Wolverhampton

Salary

£0

Senior IT Support Analyst - Wolverhampton

The Opportunity

Are you a versatile IT professional looking to bridge the gap between technical support and strategic project delivery? We are representing a leading specialist in the nuclear engineering sector—a business dedicated to high-level design, manufacturing, and long-term asset management within critical national infrastructure.

This is a pivotal role designed to move the IT function from reactive "firefighting" to proactive project excellence. You will support a multi-site enterprise environment, ensuring the resilience and security of systems that underpin vital engineering projects.

 

Growth & Path Forward

This isn't just a maintenance role; it is a dedicated stepping stone into  Project Delivery and Strategy. The leadership team is looking for someone to take ownership of the project workload, allowing you to transition from day-to-day support into a more project-oriented career pathway.

As you integrate into the team, you will be given the autonomy to research, propose, and implement your own solutions to complex infrastructure challenges. With the company expanding into new sites and modernising its tech stack—including hybrid cloud and advanced cybersecurity frameworks—you will be at the forefront of implementing the next generation of their IT estate.

 

The Role

As a Senior IT Support Analyst, you will act as a "Swiss Army Knife" for the department. While you will provide advanced technical support, your primary focus will be taking ownership of IT projects that are currently sidelined by daily operations.

Key Responsibilities:

  • Infrastructure Management: Administer Windows Server environments (2019-2025), Active Directory, and Entra ID.
  • Virtualisation: Support VMware vSphere and Horizon VDI environments.
  • Security & Compliance: Manage Privileged Access (PAM), Role-Based Access (RBAC), and ensure alignment with ISO 27001 and Cyber Essentials Plus.
  • Project Delivery: Lead and participate in IT projects, from infrastructure upgrades to implementing endpoint management solutions like Intune.
  • Cloud & Connectivity: Support Microsoft 365 services (Purview, Exchange, Teams) and troubleshoot networking principles.

About You

We are looking for a "self-starter" who thrives in a busy environment and is not afraid to tackle new problems head-on.

Requirements:

  • Experience: Proven background in 2nd/3rd line IT support within enterprise environments.
  • Technical Breadth: Strong knowledge of Windows Server, Microsoft 365, and virtualisation technologies.
  • Nationality & Security: Due to the nature of the industry and site access requirements, candidates must be British citizens and will be required to undergo and maintain SC Clearance.
  • Mobility: A full UK driving license is essential as occasional travel to satellite offices is required.

 

What’s on Offer?

  • Flexibility: Core 8-hour workdays within a flexible window of 07:30 – 18:00.
  • Hybrid Working: Once established (typically after an initial 8-week period), the option for one day per week remote work is available.
  • Clearance Sponsorship: The company will sponsor the SC clearance process for the successful candidate.
  • Professional Conduct: A collaborative environment that values integrity, respect, and a proactive "roll up your sleeves" attitude.


 

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